1) You contact us and give a brief overview of what needs to be resolved.

2) If the solution is more than a "simple fix" we supply you with a consultation form and design parameters sheet. This is to try to make sure nothing is missed by either of us in the consultation process. We will also provide you with our full terms and conditions.

3) A consultation meeting is arranged unless the solution does not require this.

4) If you are not convinced our Excel spreadsheet services will meet your needs, there is no charge for the consultation.

5) If a mutually beneficial contract is agreed we will undertake the project for you, working from our own offices wherever possible.

6) We are happy to discuss your post completion support needs pre, post or during the project

Consultation
£25 unless the free consultation rules (below) are invoked

Free Consultation
If the project is not undertaken, or project completion takes in excess of ten man hours, the consultation fee is waived (Potential saving of £25)

SMALL PROJECTS
Projects of duration less than 30 minutes, not requiring a personal visit from us will incur the £25 consultation fee only.

STANDARD PROJECTS
A flat hourly rate will be agreed for man hours attributed to your project

Incidental Expenses
Expenses other than staff time incurred by us, wholly and exclusively due to your project, will be recharged at cost to you.

Small and standard projects with incidental expenses (see above) are invoiced weekly in arrears for settlement in seven days

LONG TERM PROJECTS
At your request, we can quote overall job prices for longer term projects (estimated at over 100 man hours) so you can know exactly how much you will be spending in advance. For this plan, the payment schedule is:
50% of project value payable before project commences
25% payable at the mid point of the agreed project timetable (measured by time)
25% payable within 30 days of the project conclusion